Vancouver Airport uses lidar to improve passenger happiness

Vancouver International Airport is using 3D lidar to analyse footfall and passenger journeys and improve user “happiness”.

The 3D lidar sensor and advanced perception software solution, Q-Track, YVR, is enabling the airport to identify, classify, and track people and objects for enhanced operational insights.

Queue analysis and people-counting

Prior to Quanergy’s deployment, YVR had employed a number of camera-based and 3D stereoscopic sensor solutions to provide queue analysis and people-counting in several areas around the airport.

But it said the airport still struggled to gather accurate data due to restricted fields of view and inaccurate depth perception. This ultimately would skew the occupancy or queue counts, making it very difficult to drive impactful change and deploy systems cost-effectively at scale.

YVR is using insights gained to meet a number of operational and business imperatives such as reducing check-in time and time spent passing through security, which ultimately sees an increase in customer happiness.

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